The Sticky Mess of SaaP (Software as a Problem)
We've all heard it before: "If you're not part of the solution, you're part of the problem." It applies to just about everything...including, as I've come to learn, many enterprise software tools. I know, I know...applications that alert you to things going wrong with assets in your environment are supposed to be helpful, right? The issue is this: an alert is just that--an alert. It's kind of like a credit monitoring service that just tells you when you have a credit concern instead of fixing it for you. That doesn't solve anything...
...and that's the problem.
This is precisely why we created ATLAS AI with the ability to not only alert users of issues, but we also give you the option to have built-in, step-by-step remediation workflows (sometimes videos!) queued up and displayed when problems arise. Think of it as an automated help desk that is on 24/7/365 to help your users or clients fix problems immediately, instead of having to log a ticket or make a call to start a process that could take hours...or days.
Pretty cool, right? Helping end users help themselves...just another way ATLAS AI makes you say "Oh wow!" Want to learn more? Drop us a note to schedule a demo. We'll help you avoid the sticky mess of SaaP.